FAQ's
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1. Can I place a custom order or create my own hamper
Absolutely! Every order is personalised to suit your vision. Whether you’d like a fully custom gift, a themed hamper, or a personalised item with names, photos, colours, or special messages, we’ll work with you to create something thoughtful and unique. Simply share your ideas with us, and we’ll bring them to life.
2. Will I see a preview before printing?
Yes! A design preview will be shared with you for approval before your order goes into production to ensure you’re happy with the final design.
3. What payment methods do you accept?
We offer multiple secure payment options for a smooth checkout experience, including card payments, Instant EFT, Google Pay, SnapScan, Zapper, Mobicred, Scan to Pay, and more through PayFast & Yoco
4. When does production on my order begin?
Production will begin once proof of payment has been received and confirmed. This helps us ensure that all custom orders are processed accurately and efficiently.
5. Can I make changes after placing my order?
Yes — changes can be made provided production on your order has not yet commenced. We recommend contacting us as soon as possible via WhatsApp or email if you need to make any adjustments.
6. What is your average lead time?
Our average turnaround time is 10 working days excluding weekends. For bulk or large quantity orders, please allow 15 working days for production and processing. Because each order is personalized and made specifically for each customer, lead times may vary slightly depending on the complexity and size of the order.
7. How can I track my order?
You can check the status of your order at any time through your customer dashboard. Once your order has been shipped, you will also receive a tracking number via email or SMS so you can track your delivery progress.
8. Do you offer refunds or returns?
Because all of our products are personalized and custom made specifically for each customer, we do not offer refunds or returns on completed orders.
However, if your item arrives damaged, we’ll gladly assist with a replacement. Customers must notify us within 7 days of receiving their order and provide clear photos of the damaged item for assessment.